Cancellation & Refund Policy
At chahaksilver.com, we want you to be completely satisfied with your purchase. Our Cancellation and Refund Policy outlines the guidelines for canceling orders and processing refunds.
Cancellation Policy
- You can request an order cancellation before your order has been shipped. Once your order has been dispatched, cancellation requests may not be accepted. Please contact us immediately if you wish to cancel an order.
Refund Policy
- Returns for Refund: If you're not completely happy with your purchase, you can return products within 7 days of receiving your order for a full refund. Items must be in their original, unworn condition, with all original packaging and tags attached.
- Damaged or Incorrect Items: If you receive a damaged product or an item that does not match your order specifications, please contact us immediately. You will be eligible for a full refund or exchange.
- Processing Refunds: Refunds will be issued to the original payment method used for the transaction.
- Refund Processing Time: Please allow 7 business days for your refund to be processed and reflected in your account, as processing times may vary depending on your payment method and financial institution.
Return Shipping
- For returns due to a change of mind or subjective reasons, the customer is typically responsible for the cost of return shipping.
- For returns due to damaged, defective, or incorrect items, chahaksilver.com will cover the cost of return shipping. We will provide you with a return shipping label or reimbursement instructions.